Cancelling an order
To cancel an order, please email or call us at the number above. If your order already has been shipped, you will have to wait until you receive it, then email or call us and ask for a return authorization number. After, you will be able to ship us back the products so that we can proceed to the refund.
Returning an order
We understand that it is sometimes possible to misorder something or to simply not want it anymore. You have 30 days following the reception date to ask for a return and refund. Products have to be in perfect condition and in their original packaging. Some products like cosmetics for example cannot be returned for hygienic reasons, especially when the product is not sealed.
To return your order (partially or completely) :
1. Email or call us at 1 (844) 375-6446 (toll free) to obtain a return authorization number and to specify which products you are returning
2. Write the return authorization number on the invoice and insert it into the box that you are returning
3. With the pre-paid shipping label (outside on the package that you received) you can send us back your products for free at a Canada Post location
Return address :
Retour de marchandise Web
Avril Supermarché Santé
11 rue Évangéline, Granby
Québec, Canada J2G 6N3
The refund will be effective on your credit card or Paypal account within 3 business days following the reception of your returned products and inspection by a dedicated person. Products have to be in perfect condition and in their original packaging. Refund is effective on the paid value of the products including taxes. If you return the totality of your order, the value of shipping fees (including free shipping) will not be refunded.
Important : We do not accept returns from the United States or any other international location.