All our parcels are delivered by Canada Post. The tracking number will be emailed to you after the shipment of your package. The maximum weight per order is 10 kg. If the parcel exceeds maximum weight, customer service will contact you in order to inform you of the additionnal shipping costs.
Customer is fully accountable for indicating the correct shipping address. Should your shipping address be incorrect, a customer service representative will communicate with you, and shipping fees may be charged. Please acknowledge this also applies to unclaimed or refused parcels.
Note that signature upon delivery is requested during the winter season.
Shipping charges and shipping time
Shipping charges for orders shipped in Canada are 9,95$* and shipping time is 4 to 6 business day. Shipping in Canada is free for orders of 75$* or more before tax. If items are temporarily out of stock, a customer service representative will contact you.
*Except remote regions of Canada
Remote regions of Canada
Shipping fees are based on the weight of the order and destination. Our shipping fee calculator will determine shipping price upon confirmation of your order. The delivery time depends location. The list issued by Canada Post on postal codes in remote regions can be found here.
Shipping costs are calculated based on the weight of the order and your location. The fee calculator will tell you the price associated with the confirmation of your order. The delivery time in the United States is 3 to 9 working days.
Important : We do not accept returns from the United States.
Our policy is to send products with an expiration date as far as possible from your order date. We aim to send products with an expiration date more than 2 months depending on the nature of the product. If we cannot meet this commitment, we will contact you by email to let you know the expiration date and to know if you still want to receive the product.
Broken or opened items
Avril Supermarché Santé ships the items in their condition of purchase and packs them properly to avoid breakage during transportation. If you receive a damaged or opened item please email us or call us at 1 (844) 375-6446 (toll free), Monday through Friday from 9am to 5pm EST.
Parcels may get lost during transit. If you encounter this problem, please email us or call us at 1 (844) 375-6446 (toll free), Monday through Friday from 9am to 5pm EST. We will then contact Canada Post and sort out the situation with them. Canada Post sets a deadline of 5 business days from the date of inquiry to determine the status of the package.
For any questions, please contact our customer service department by email or phone at 1 (844) 375-6446 (toll free). Customer service is open Monday through Friday from 9am to 5pm EST.