Avril Supermarché Santé

All deliveries in Canada use Canada Post’s Expedited parcel service. Avril Supermarché Santé will send a tracking number for all Canadian deliveries. Shipping is free everywhere in Canada for purchases above 75$* before tax. Avril Supermarché Santé can ship to most countries, primarily in Europe and the United States. Maximum of 10kg per order.
*Except remote regions of Canada

For any questions, please contact our customer service department by email or phone at 1 (844) 375-6446 (toll free). Customer service is open Tuesday through Saturday from 10am to 6pm EST.

Perishables

Our policy is to send products with an expiration date as far as possible from your order date. We aim to send products with an expiration date more than 4 or 6 months depending on the nature of the product. If we can not meet this commitment, we will contact you by email to let you know the expiration date and to know if you still want to receive the product.

Shipping charges and shipping time

Quebec

Shipping charges for orders shipped in Quebec: 9,95$* Shipping time: 2 to 4 business days, unless items are out of stock. Shipping is free for orders above 75$* before tax. 
*Except remote regions of Canada

Other Canadian provinces

Shipping charges for orders shipped everywhere else in Canada: 9,95$* Shipping time: 3 to 5 business days, unless items are out of stock. Shipping is free for orders above 75$* before tax.
*Except remote regions of Canada

Remote regions of Canada

Avril Supermarché Santé welcomes Canadians from remote regions to shop on Avril.ca. Shipping fees are based on the weight of the order and destination. Our shipping fee calculator will determine shipping price upon confirmation of your order. The delivery time depends on your location and can be up to 8 business days, unless items are out of stock. The list issued by Canada Post on postal codes in remote regions can be found here.

United-States

Shipping charges in the United States depend are 29,95$. For parcels weighing less than 1 kg, Avril Supermarché Santé will ship via the Small packet option to reduce your shipping cost. For packages over 1kg, Avril Supermarché Santé will ship via the Expedited parcel option. Delivery in the US is 3 to 9 business days, unless items are out of stock, depending on destination and shipping method used.

International Shipping

International shipping refers to deliveries outside Canada and the United States. International shipping charges depend on the weight of the parcel and destination. Our shipping fee calculator will determine shipping price upon confirmation of your order. For packages under 2kg, Avril Supermarché Santé will ship via the Small packet option. For parcels over 2kg, Avril Supermarché Santé will ship via the Xpresspost International option. The international delivery time is 7 to 14 business days, unless items are out of stock, depending on destination and shipping method used.

Lost Packages

Parcels may get lost during transit. If you encounter this problem, please email us or call us at 1 (844) 375-6446 (toll free), Tuesday through Saturday from 10am to 6pm EST. We will then contact Canada Post and sort out the situation with them. Canada Post sets a deadline of 10 business days from the date of inquiry to determine the status of the package. After 10 days, if the package is lost, we will resend your order, free of charge, or you will be refunded. You will be kept informed throughout the process.

You can also track your order through your account or by clicking on the attached link with your order confirmation email.

Broken or opened items 

Avril Supermarché Santé ships the items in their condition of purchase and packs them properly to avoid breakage during transportation. If you receive a damaged or opened item please email us or call us at 1 (844) 375-6446 (toll free). Tuesday through Saturday from 10am to 6pm EST. In case of a new shipment by Avril, as soon as we receive the damaged products, new delivery will take 2 to 5 business days.

Maximum weight

Avril Supermarché Santé ships packages up to a maximum of 10 kg.