Avril Supermarché Santé

All our parcels are delivered by Purolater or Canada Post (remote regions and post office boxes). The tracking number will be emailed to you after the shipment of your package. The maximum weight per order is 10 kg.

Please note that, for logistical reasons, neither fresh nor frozen produce can be shipped.

Customer is fully accountable for indicating the correct shipping address. Should your shipping address be incorrect, a customer service representative will communicate with you, and shipping fees may be charged. Please acknowledge this also applies to unclaimed or refused parcels.

Shipping charges and shipping time

Canada

Shipping charges for orders shipped in Canada are $11.95* and shipping time is 4 to 6 business day. Shipping in Canada is free for orders of $75* or more before tax.  If items are temporarily out of stock, a customer service representative will contact you.  

*Except remote regions of Canada

Remote regions of Canada

Shipping fees are based on the weight of the order and destination. Our shipping fee calculator will determine shipping price upon confirmation of your order. The delivery time depends location. The list issued by Canada Post on postal codes in remote regions can be found here.

USA

Shipping costs are calculated based on the weight of the order and your location. The fee calculator will tell you the price associated with the confirmation of your order. The delivery time in the United States is 3 to 9 working days.

Important : We do not accept returns from the United States.

 

Perishables

Our policy is to ship products with an expiration date of at least 1 month. If we cannot meet this commitment, we will contact you by email to let you know the expiration date and to know if you still want to receive the product.

Broken or opened items 

Avril Supermarché Santé ships the items in their condition of purchase and packs them properly to avoid breakage during transportation. If you receive a damaged or opened item please email us or call us at 1 (844) 375-6446 (toll free), Monday through Friday from 9am to 5pm EST. 

Lost Packages

Parcels may get lost during transit. If you encounter this problem, please email us or call us at 1 (844) 375-6446 (toll free), Monday through Friday from 9am to 5pm EST. We will then contact our carrier and sort out the situation with them. Canada Post sets a deadline of 5 business days from the date of inquiry to determine the status of the package.

 

For any questions, please contact our customer service department by email or phone at 1 (844) 375-6446 (toll free). Customer service is open Monday through Friday from 9am to 5pm EST.